Refund Policy
Refund & Cancellation Policy
This Refund & Cancellation Policy applies to all marketing, advertising, consulting, creative, website, social media, SEO, lead generation, branding, content, and related services provided by Dean Marketing Agency (“Dean Marketing Agency,” “we,” “us,” or “our”).
By purchasing, signing, approving, or authorizing any service with Dean Marketing Agency, you (“Client,” “you,” or “your”) acknowledge and agree to the following terms.
1. No Refunds After Agreement
All sales are final. No refunds or returns of services will be provided after the Client signs a service agreement, approves a proposal, makes a payment, or authorizes Dean Marketing Agency to begin work, except where a refund is required by applicable law.
Once an agreement is signed or services are authorized, Dean Marketing Agency may immediately reserve personnel, resources, software, advertising resources, production time, and other business resources for the Client's project. For this reason, payments are generally non-refundable.
2. No Returns of Services
Marketing services are customized, intangible services and cannot be returned.
Once services have been scheduled, started, performed, developed, delivered, or otherwise initiated, the Client cannot return the services or request a refund because they have changed their mind, no longer need the service, are dissatisfied with the service, or decide to stop their marketing campaign.
3. Service Agreement Is Binding
Once the Client signs a service agreement or otherwise provides written or electronic authorization to proceed, the Client is agreeing to the scope of work, payment terms, service term, cancellation terms, and other conditions contained in that agreement.
The Client may not cancel the agreement solely to avoid payment for services that have already been performed, initiated, scheduled, or committed.
Any minimum term, cancellation notice requirement, recurring payment obligation, or early termination fee contained in the applicable service agreement remains enforceable to the extent permitted by applicable law.
4. Marketing Results Are Not Guaranteed
Dean Marketing Agency works to provide effective marketing strategies and professional services; however, no specific marketing result, revenue amount, number of leads, sales, followers, impressions, website visitors, search ranking, advertising performance, or return on investment is guaranteed.
Marketing performance may be affected by factors outside our control, including market conditions, competition, consumer behavior, advertising platforms, search-engine algorithms, social-media algorithms, website performance, Client pricing, Client responsiveness, economic conditions, and changes to third-party platforms.
Failure to achieve a specific result does not automatically qualify the Client for a refund.
5. Advertising and Third-Party Expenses
Unless specifically stated otherwise in writing, advertising budgets and third-party expenses are separate from Dean Marketing Agency's service fees.
These may include:
• Google Ads and other advertising platform charges
• Social media advertising spend
• Influencer fees
• Printing costs, postage, and software subscriptions
• Domain and hosting expenses
• Stock photography, video, or other media
• Third-party applications and services
Once third-party expenses have been authorized or incurred, they may be non-refundable, subject to the applicable third party's policies and applicable law.
6. Recurring Services
For monthly or recurring services, cancellation must be submitted according to the cancellation requirements stated in the applicable service agreement. Canceling future services does not create a right to a refund for services already provided, work already started, or payments already processed.
7. Deposits and Initial Payments
All deposits, setup fees, onboarding fees, initial payments, retainers, and advance payments are non-refundable except where otherwise required by applicable law or expressly agreed to in writing by Dean Marketing Agency.
8. Client Delays
The Client is responsible for providing requested information, materials, content, approvals, account access, credentials, feedback, and other items necessary for Dean Marketing Agency to perform the services. Client delays do not automatically qualify the Client for a refund.
9. Revisions and Scope Changes
Services include only the work described in the applicable service agreement or proposal. Requests that substantially change the original scope of work may require additional fees.
10. Third-Party Platforms
Dean Marketing Agency does not control third-party platforms and cannot guarantee their availability, policies, algorithms, advertising approvals, search rankings, account status, technical performance, or continued operation. A third-party platform change does not automatically qualify the Client for a refund.
11. Payment Disputes and Chargebacks
If the Client has a billing concern, the Client should contact Dean Marketing Agency directly so the matter can be reviewed and addressed. A payment dispute or chargeback does not automatically cancel the Client's obligations under a signed service agreement.
12. Cancellation by the Client
The Client may request cancellation according to the terms of their applicable service agreement. Cancellation does not automatically result in a refund. The Client remains responsible for amounts due for services performed and committed costs.
13. Termination by Dean Marketing Agency
Dean Marketing Agency may suspend or terminate services as permitted by the applicable service agreement if the Client fails to pay or materially breaches the agreement. Termination by Dean Marketing Agency does not automatically entitle the Client to a refund.
14. Discretionary Refunds
Dean Marketing Agency may, at its sole discretion, provide a refund, partial refund, credit, or other accommodation in exceptional circumstances. Any discretionary refund or credit is voluntary and does not create an obligation to provide refunds in future circumstances.
15. No Waiver of Legal Rights
Nothing in this Refund & Cancellation Policy is intended to waive or restrict any rights that cannot legally be waived under applicable federal, state, or local law.
16. Agreement to This Policy
By purchasing or authorizing services from Dean Marketing Agency, the Client acknowledges that they have reviewed and understood this Refund & Cancellation Policy and agree that payments are generally non-refundable once a service agreement has been signed or services initialized.
Dean Marketing Agency
We appreciate your business and are committed to providing professional, transparent, and results-focused marketing services.